Have a question about the products? Please see our FAQ below.
For general inquiries please email us at hello@saltyface.ca we are happy to help.
For partnership inquiries please email partnerships@saltyface.ca

Return Policy

It is our ultimate goal that you love our products as much as we do. If for some reason you don’t, that makes us sad, but we want to help.
We cannot accept returns for any products that have been used or opened, that said, please read through the below return options to see if any apply to you.

Damaged items: In the unfortunate event that your package is damaged in transit, please email hello@saltyface.ca with a photo for proof. We will replace the product as promptly as possible.
Missing item/wrong item: Shoot! We are very sorry! If you are missing an item or received the wrong item please contact us at hello@saltyface.ca and include your order number. We’ll make sure to get this sorted as soon as possible.
Cancel or change order: Whoops! Made a mistake? No problem, as long as you have not yet received your shipping notification. In that case, we are able to cancel, change your order or correct the shipping address. Please email hello@saltyface.ca with your order number and request and we will cancel or change the order for you.
Exchanging Products: Got it wrong? We got you. In order to make an exchange the exterior shipping packaging must be unopened. We are then able to provide a return label and make the exchange. Please note that there will be an additional charge for return labels. Send your request along with your order number to hello@saltyface.ca.
*including a photo is always super helpful! In some instances, we may require you to send us a photo for verification, before we are able to refund or replace your order.


FAQ